POLICIES

Booking and Appointment Policy

All appointments are subject to availability and must be booked through our official booking system or directly with Q2 Locs Parlour Limited where required.

Please arrive on time for your appointment. If you arrive late, your appointment may need to be shortened, rescheduled or cancelled depending on the service booked and the remaining time available.

If you are more than 25 minutes late, a £20 late arrival charge may apply. In some cases, we may not be able to complete the full service and you may need to book a new appointment.

Clients are responsible for selecting the correct service when booking. If you are unsure which service to book, please contact Q2 Locs Parlour Limited before booking so we can advise you.

Pricing Policy

All prices listed on our website are starting-from prices.

The final price may vary depending on the volume or thickness of hair, number of locs, length of hair for starting locs, condition of hair, work needed to be done, and style choice.

Double twist style or two-strand twist style starts from £35.

Any additional cost will be discussed before the service begins where possible. If extra work is required during the appointment, the final price may be adjusted accordingly.

Cancellation and Rescheduling Policy

If you need to reschedule your appointment, you must do so at least 24 hours before your appointment time.

Late cancellations will result in loss of any deposit paid.

Missed appointments or no-shows may result in loss of any deposit paid and may require a new deposit before another appointment can be booked.

Repeated lateness, late cancellations or missed appointments may affect your ability to book future appointments with Q2 Locs Parlour Limited.

Emergency, Out-of-Hours and Home Visit Appointments

Emergency appointments and out-of-hours appointments may be available by request.

These appointments carry an additional £30 charge and must be booked directly by contacting Q2 Locs Parlour Limited on 07508902133.

Home visits may also be available by request. Customers must contact Q2 Locs Parlour Limited directly on 07508902133 to book a home visit.

Home visit appointments require at least 2 week’s notice. Additional charges will apply depending on the customer’s location, travel time and the service requested.

Health, Hair Condition and Safety Policy

Clients must inform Q2 Locs Parlour Limited before their appointment of any scalp conditions, allergies, sensitivities, injuries, medical concerns or previous reactions to hair products.

We reserve the right to refuse, postpone or adapt a service if we believe it may not be suitable or safe based on the condition of the client’s hair or scalp.

Advice given by Q2 Locs Parlour Limited is based on professional hair care experience and is not medical advice. If you have a medical scalp or skin condition, please seek advice from a qualified healthcare professional.

Children and Guest Policy

Children must be supervised by a responsible adult at all times.

For health, safety and comfort reasons, we may limit the number of guests attending with a client. Please contact us before your appointment if you need to bring someone with you.

Customer Satisfaction Policy

If you have any concerns about your service, please let us know before leaving the salon so we can discuss and address the matter as soon as possible.

Concerns raised after leaving the salon will be reviewed fairly, but any resolution will depend on the nature of the concern, the service received and the time that has passed since the appointment.

Privacy Policy

Q2 Locs Parlour Limited respects your privacy and is committed to protecting your personal information.

We may collect personal information when you contact us, book an appointment, complete a consultation, make a payment, sign up to receive updates, use our website or communicate with us through social media.

The information we may collect includes your name, contact details, appointment details, service history, payment information, consultation information, hair or scalp information you choose to provide, and any messages or enquiries you send to us.

We use this information to manage appointments, provide salon services, respond to enquiries, process payments, send appointment reminders, maintain business records, improve our services, and send marketing communications where you have given consent or where we are legally allowed to do so.

We do not sell your personal information.

We may share limited personal information with trusted service providers who help us operate our business, such as Wix, booking systems, payment providers, email providers, professional advisers or legal/regulatory authorities where required.

We keep personal information only for as long as necessary for business, legal, tax, insurance and customer service purposes.

You have rights over your personal information, including the right to request access, correction, deletion, restriction or objection to how your data is used. You can also withdraw consent for marketing communications at any time.

To make a privacy request, please contact Q2 Locs Parlour Limited using the contact details on this page.

Cookie Policy

Our website may use cookies and similar technologies to make the website work properly, improve user experience, analyse website traffic and support marketing activity.

Essential cookies are needed for the website to function and cannot usually be switched off.

Non-essential cookies, such as analytics or marketing cookies, should only be used where consent is required and where the website gives you the option to accept, reject or manage your preferences.

You can manage cookies through the cookie banner or cookie settings tool on our website where available. You can also control or delete cookies through your browser settings.

Please note that disabling some cookies may affect how the website works.

Website Terms of Use

By using this website, you agree to use it lawfully and responsibly.

The information on this website is provided for general information about Q2 Locs Parlour Limited, our services, policies and business updates.

We aim to keep information accurate and up to date, but we do not guarantee that all website content will always be complete, current or error-free.

All content on this website, including text, images, videos, branding and service descriptions, belongs to Q2 Locs Parlour Limited unless otherwise stated. You must not copy, reproduce, repost, edit, distribute or use our content for commercial purposes without written permission.

You must not misuse this website, attempt to interfere with its security, upload harmful material or use it in a way that may damage the website or business.

This website may contain links to third-party websites or platforms. We are not responsible for the content, privacy practices or policies of third-party websites.

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Shipping & Delivery Policy

Where we deliver

We ship to addresses within the United Kingdom only, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.

We do not deliver outside the United Kingdom at present. If you are ordering from overseas, please do not place an order, as we will not be able to fulfil it.

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Delivery cost

Free UK delivery on orders over £30.

On orders of £30 or less, delivery is a flat £3.99. The exact amount is shown in your cart and at checkout before you pay.

Service and timings

We send all orders by Royal Mail Tracked 48.

• Order cut-off: 12:00 midday, Monday to Friday

• Dispatch: 1 to 2 working days

• Delivery: 2 to 3 working days after dispatch

• Typical total: 3 to 5 working days from order

Orders placed before 12:00 midday on a working day are processed the same day. Orders placed after midday, at weekends, or on UK bank holidays are processed on the next working day. Working days are Monday to Friday, excluding UK bank holidays. We do not dispatch at weekends or on bank holidays.

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Tracking

You will receive a confirmation email when you order, and a second email with your Royal Mail tracking number as soon as your parcel is on its way.

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Delayed or missing parcels

Royal Mail Tracked 48 aims to deliver within 2 to 3 working days, but delays do occasionally happen. Within 10 working days of dispatch, please check your tracking link and confirm whether a delivery card was left or the parcel is waiting at your local delivery office. After 10 working days Royal Mail treats an item as lost, so please get in touch and we will open a claim and arrange a replacement or refund.

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Correct address

Please make sure your delivery address is complete and correct at checkout. We are not able to refund orders sent to an incorrect address supplied by the customer, though we will always do what we can to help recover the parcel.

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Contact us

Q2 Locs Parlour Limited, registered in England and Wales, company number 12894256. Registered office: 24 Kings Way, Harrow, HA1 1XU. Salon and returns address: 6 Havelock Place, Harrow, HA1 1LJ.

Email: info@q2locsparlourltd.com. Phone: 07508902133.

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Returns & Refunds Policy

Your 14-day right to cancel

If you bought from us online, you may cancel your order within 14 days of receiving it, without giving a reason. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days start the day you take possession of the goods, or the day you receive the last item if your order arrives in more than one parcel.

To cancel, email info@q2locsparlourltd.com with your order number within those 14 days. You then have a further 14 days from telling us to send the items back.

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Condition of returned items

Items must be returned unused, in their original condition and packaging, with any seals intact. You are welcome to inspect an item as you would in a shop, but if it comes back used or damaged beyond that we may reduce your refund to reflect the loss in value.

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Opened haircare products cannot be returned

Our Hair Oil and Loc Butter are sealed for hygiene and safety reasons. Once the seal has been broken we are unable to accept them back, as the right to cancel does not apply to sealed goods which are unsuitable for return on health protection or hygiene grounds once unsealed (Regulation 28(1)(e)). Unopened products with the seal intact can be returned as normal within the 14-day window. This does not affect your rights if a product arrives faulty, damaged or not as described.

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Loc jewellery and clothing

Loc jewellery may be returned unworn, in its original packaging. Branded clothing may be returned unworn and unwashed, with tags still attached.

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Faulty, damaged or incorrect items

If something arrives broken, leaking, faulty or simply is not what you ordered, we will put it right at no cost to you. Email info@q2locsparlourltd.com within 14 days of delivery with your order number and a photograph of the item and packaging. We will arrange a replacement or a full refund including your original postage, and we will cover the cost of returning it. Under the Consumer Rights Act 2015 you also have a short-term right to reject faulty goods within 30 days of receiving them, and further rights to repair, replacement or a partial refund after that. Nothing in this policy limits those rights.

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Return postage

Change of mind: you cover the cost of returning the item to us. We recommend a tracked service, as we cannot process a refund for a parcel that does not reach us. Faulty, damaged or wrong item sent: we cover the return cost.

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Refunds

Once we have received your return, or you have sent us proof of postage, we will process your refund within 14 days to the original payment method. Refunds for cancelled orders include the standard delivery charge you paid. If you chose an upgraded delivery option, we refund the cost of our cheapest standard delivery.

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What cannot be returned

Opened or unsealed haircare products. Gift cards. Courses and digital content, once accessed. Items made or personalised to your specification.

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Salon appointments

This policy covers products bought through our online shop. Salon bookings, deposits and cancellations are covered by our separate booking terms.

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Contact us

We would much rather sort a problem out than leave you unhappy. If anything is wrong with your order, tell us.

Q2 Locs Parlour Limited, registered in England and Wales, company number 12894256. Registered office: 24 Kings Way, Harrow, HA1 1XU.

Please send returns to our salon, not to the registered office: Q2 Locs Parlour Limited, 6 Havelock Place, Harrow, HA1 1LJ.

Email: info@q2locsparlourltd.com. Phone: 07508902133.

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Changes to These Policies

Q2 Locs Parlour Limited may update these policies from time to time. Any updates will be posted on this page with the latest update date.

Contact Us

If you have any questions about these policies, bookings, cancellations, privacy or website use, please contact:

Q2 Locs Parlour Limited
6 Havelock Place, Harrow, HA1 1LJ
Phone: 07508902133
Email: info@q2locsparlourltd.com