POLICIES

The Boring Bit (Please Read)



We love all of our clients at Q2 Locs Parlour Ltd, and we want to make sure everyone feels at home in our friendly Hair Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and time again. Take a quick read. If you have any questions, just get in touch.

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Saftey

For your safety and comfort please notify us prior to your appointment, of any allergies you have, relevant health history, pregnancy, physical limitations or disabilities. if you experience any discomfort or any other symptoms during your treatment please alert any member of our team immediately.

Secure Appointment - Deposit

There is a £15 deposite charge to secure your appointment when booking. This will be deducted from your total charge after your appointment

Customer Satisfaction

Customer satisfaction is our priority, if for any reason you are not content with your hair is done or your hairstyle, please let us know before you leave the salon. We are happy to make modifications to ensure your satisfaction.

Missed appointments

We understand that emergencies do arise, if you need to cancel or reschedule you appointment, this should be done 24hrs in advance. If this is not followed, there is a £15 late cancellation charge that will be added to your bill on your next appointment.

Right to Refuse

Our staff have the right to refuse service to anyone they deem to be behaving inappropriately, intoxicated, abusive and abrasive behaviour towards staff and other clients or if staff cannot accommodate clients  complex health needs. Please contact for more information.

Attending Salon

We are concerned for the safety of you and your loved ones. We prefer you to attend the salon alone. We prohibit unsupervised children in the salon. Due to building deadlines, Pets are not permitted in the salon.