POLICIES

Booking and Appointment Policy

All appointments are subject to availability and must be booked through our official booking system or directly with Q2 Locs Parlour Limited where required.

Please arrive on time for your appointment. If you arrive late, your appointment may need to be shortened, rescheduled or cancelled depending on the service booked and the remaining time available.

If you are more than 25 minutes late, a £20 late arrival charge may apply. In some cases, we may not be able to complete the full service and you may need to book a new appointment.

Clients are responsible for selecting the correct service when booking. If you are unsure which service to book, please contact Q2 Locs Parlour Limited before booking so we can advise you.

Pricing Policy

All prices listed on our website are starting-from prices.

The final price may vary depending on the volume or thickness of hair, number of locs, length of hair for starting locs, condition of hair, work needed to be done, and style choice.

Double twist style or two-strand twist style starts from £35.

Any additional cost will be discussed before the service begins where possible. If extra work is required during the appointment, the final price may be adjusted accordingly.

Cancellation and Rescheduling Policy

If you need to reschedule your appointment, you must do so at least 24 hours before your appointment time.

Late cancellations will result in loss of any deposit paid.

Missed appointments or no-shows may result in loss of any deposit paid and may require a new deposit before another appointment can be booked.

Repeated lateness, late cancellations or missed appointments may affect your ability to book future appointments with Q2 Locs Parlour Limited.

Emergency, Out-of-Hours and Home Visit Appointments

Emergency appointments and out-of-hours appointments may be available by request.

These appointments carry an additional £30 charge and must be booked directly by contacting Q2 Locs Parlour Limited on 07508902133.

Home visits may also be available by request. Customers must contact Q2 Locs Parlour Limited directly on 07508902133 to book a home visit.

Home visit appointments require at least 2 week’s notice. Additional charges will apply depending on the customer’s location, travel time and the service requested.

Health, Hair Condition and Safety Policy

Clients must inform Q2 Locs Parlour Limited before their appointment of any scalp conditions, allergies, sensitivities, injuries, medical concerns or previous reactions to hair products.

We reserve the right to refuse, postpone or adapt a service if we believe it may not be suitable or safe based on the condition of the client’s hair or scalp.

Advice given by Q2 Locs Parlour Limited is based on professional hair care experience and is not medical advice. If you have a medical scalp or skin condition, please seek advice from a qualified healthcare professional.

Children and Guest Policy

Children must be supervised by a responsible adult at all times.

For health, safety and comfort reasons, we may limit the number of guests attending with a client. Please contact us before your appointment if you need to bring someone with you.

Customer Satisfaction Policy

If you have any concerns about your service, please let us know before leaving the salon so we can discuss and address the matter as soon as possible.

Concerns raised after leaving the salon will be reviewed fairly, but any resolution will depend on the nature of the concern, the service received and the time that has passed since the appointment.

Privacy Policy

Q2 Locs Parlour Limited respects your privacy and is committed to protecting your personal information.

We may collect personal information when you contact us, book an appointment, complete a consultation, make a payment, sign up to receive updates, use our website or communicate with us through social media.

The information we may collect includes your name, contact details, appointment details, service history, payment information, consultation information, hair or scalp information you choose to provide, and any messages or enquiries you send to us.

We use this information to manage appointments, provide salon services, respond to enquiries, process payments, send appointment reminders, maintain business records, improve our services, and send marketing communications where you have given consent or where we are legally allowed to do so.

We do not sell your personal information.

We may share limited personal information with trusted service providers who help us operate our business, such as Wix, booking systems, payment providers, email providers, professional advisers or legal/regulatory authorities where required.

We keep personal information only for as long as necessary for business, legal, tax, insurance and customer service purposes.

You have rights over your personal information, including the right to request access, correction, deletion, restriction or objection to how your data is used. You can also withdraw consent for marketing communications at any time.

To make a privacy request, please contact Q2 Locs Parlour Limited using the contact details on this page.

Cookie Policy

Our website may use cookies and similar technologies to make the website work properly, improve user experience, analyse website traffic and support marketing activity.

Essential cookies are needed for the website to function and cannot usually be switched off.

Non-essential cookies, such as analytics or marketing cookies, should only be used where consent is required and where the website gives you the option to accept, reject or manage your preferences.

You can manage cookies through the cookie banner or cookie settings tool on our website where available. You can also control or delete cookies through your browser settings.

Please note that disabling some cookies may affect how the website works.

Website Terms of Use

By using this website, you agree to use it lawfully and responsibly.

The information on this website is provided for general information about Q2 Locs Parlour Limited, our services, policies and business updates.

We aim to keep information accurate and up to date, but we do not guarantee that all website content will always be complete, current or error-free.

All content on this website, including text, images, videos, branding and service descriptions, belongs to Q2 Locs Parlour Limited unless otherwise stated. You must not copy, reproduce, repost, edit, distribute or use our content for commercial purposes without written permission.

You must not misuse this website, attempt to interfere with its security, upload harmful material or use it in a way that may damage the website or business.

This website may contain links to third-party websites or platforms. We are not responsible for the content, privacy practices or policies of third-party websites.

Changes to These Policies

Q2 Locs Parlour Limited may update these policies from time to time. Any updates will be posted on this page with the latest update date.

Contact Us

If you have any questions about these policies, bookings, cancellations, privacy or website use, please contact:

Q2 Locs Parlour Limited
6 Havelock Place, Harrow, HA1 1LJ
Phone: 07508902133
Email: info@q2locsparlourltd.com