POLICIES
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Our Policies
We love all of our clients at Q2 Locs Parlour Ltd, and we want to make sure everyone feels at home in our friendly Hair Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and time again. Take a quick read. If you have any questions, just get in touch.
Saftey
For your safety and comfort please notify us prior to your appointment, of any allergies you have, relevant health history, pregnancy, physical limitations or disabilities. if you experience any discomfort or any other symptoms during your treatment please alert any member of our team immediately.
Secure Appointment - Deposit
There is a deposit charge to secure your appointment when booking. This will be deducted from your total charge after your appointment.
Customer Satisfaction
Customer satisfaction is our priority, if for any reason you are not content with your hair is done or your hairstyle, please let us know before you leave the salon. We are happy to make modifications to ensure your satisfaction.
Missed appointments/Lateness
We understand that emergencies do arise, if you need to cancel or reschedule you appointment, this should be done 24hrs in advance. If this is not followed, you will loose your full deposit. There is an additional charge of £20 for those who are over 25 minutes late as this affects the running of the salon.
Cancelation/Rescheduling
Customers who need to cancel or reschedule an appointment must do so at least 24 hours before the appointment time.
Cancellations are free if made at least 24 hours before the appointment. If a customer cancels after the cancellation deadline, their deposit will not be refunded.
Rescheduling requests must also be made at least 24 hours before the appointment time. Rescheduling requests made with less than 24 hours’ notice may not be accepted and may be treated according to the salon’s cancellation or missed appointment policy.
If a customer cancels late, misses their appointment, or does not follow the cancellation and rescheduling policy, a £20 late cancellation charge may be added to their bill at their next appointment.
The salon understands that emergencies can happen. If there is an emergency, customers should contact Q2 Locs Parlour Limited as soon as possible. Any decision to waive a charge or make an exception is at the salon’s discretion.